Privacy policy

Effective date: September 18, 2026

Solya ("we," "us," "our") operates solya.com.pk. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding it.

Information We Collect

When you browse our store, place an order, or contact us, we may collect:

Contact details: name, email, phone number, shipping and billing address
Order details: items purchased, payment method, order history
Payment information, processed securely by our payment and courier partners; we do not store your full card details
Device and usage data: IP address, browser type, pages visited, collected automatically via cookies

How We Use Your Information

Process and deliver your orders
Communicate about your order status, including by email, SMS, or WhatsApp
Respond to customer service requests
Improve our website and product offering
Send marketing updates, only if you've opted in, with an unsubscribe option anytime
Prevent fraud and comply with legal obligations

Sharing Your Information

We share your information only with:

Courier and logistics partners, to deliver your order
Payment processors, to complete transactions
Service providers who help us run our store, such as Shopify, our ecommerce platform

We do not sell your personal information to third parties.

Cookies

Our store uses cookies to keep your cart active, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some site features may not work as intended.